For B2B suppliers
You are out on the floor, not at a desk. Pacely picks up the enquiry you would have missed, and rings the customer whose invoice you have been meaning to chase for three weeks.
Calls disclosed and recorded · Your rules, your hours
Working with
Backed by the NDRC pre-accelerator, powered by Dogpatch Labs
Spreadsheets today · Accounting and payments in progress
Works with, or is being connected to: Excel, CSV, Google Sheets, Xero, Sage, QuickBooks, Stripe.
08:40 · On the floor
Someone wants a price and a lead time. It rings four times, goes to voicemail, and they try the next supplier on the list instead. You never find out it happened.
What happens now
On the second ring, in a normal voice, and it has a real conversation rather than taking a message. It gets the name, the number, and what the order actually is.
When you get back to the counter
“Michael Byrne, 087 … , wants a price on five hundred labels, delivered before month end. Happy to be called back this evening.”
Waiting on your phone, instead of a missed call you never knew about.
Every call that rings out is an order somebody else is filling.
And every invoice nobody chased is money you have already earned, sitting in someone else’s account.
14:20 · The overdue list
Chasing money is nobody's favourite job, so it slides to the end of the week, and then to the end of the next one. Pacely just works down the list.
14:22 · The call
No hold music, no portal, no letter. It states the invoice and the amount, waits for a real answer, and turns that answer into something you can act on before it hangs up.
Under the hood
Five steps, none of which you have to think about after the first upload.
A spreadsheet of overdue accounts, or later a connection to Xero, Sage or QuickBooks. Who owes what, and since when.
Which invoices are worth chasing today, who has already promised to pay, and who has asked not to be called at all.
A real phone call. It asks for the right person by name, states the invoice and the amount, and listens to the answer.
A promise with a date, a dispute, a wrong number, or a payment taken there and then. Written down the moment the call ends.
What was said, what was agreed, what came in, and the handful of accounts that genuinely need you.
17:50 · Close of play
Four numbers at the top: calls answered, leads caught, money chased, money recovered. Underneath, the handful of accounts that genuinely need a person.
Calls answered
38
Leads caught
11
Money chased
€8,240
Money recovered
€5,110
Harbour Joinery
€640 · 23 days past due
Kestrel Plant Hire
€2,150 · 61 days past due
Ardagh Interiors
€430 · 12 days past due
The recording, the transcript and a one-line summary of what was agreed.
What is owed in thirty, sixty and ninety days, so you know how bad the book is.
Disputes and anything the agent handed back, rather than a list of everything.
Open an account and ring it there and then, without waiting for the schedule.
The rules
An agent that invents an amount, or says something you would never say, costs you a customer. These are the rules Pacely works inside, and most of them are yours to set.
If it cannot confirm the invoice, it says so and hands the account to a person rather than guessing at a figure.
Nothing about the debt is said until it knows who it is speaking to. A message left with someone else mentions no amounts.
Mark a customer do-not-call and they are skipped entirely, on every invoice, until you say otherwise.
The only sentence it may say about consequences is one you have written, describing something you genuinely do. Left blank, it says nothing.
It calls inside the hours you set, and no more often than you allow, counted per customer rather than per invoice.
The recording and the full transcript, disclosed at the start of the call, and available to you afterwards.
What it plugs into
There is nothing to move and nothing to rebuild. The chat answers on the site you already have, and everything it does arrives in the inbox you already read.
The chat sits on the site you already have and answers from what you have written — your prices, your hours, your delivery. When it does not know, it says so and takes a name and a number rather than guessing.
Answering on a real shop today.
The moment a call ends, the team it was for gets an email saying what was asked for. Customers get theirs too: a quote before they have hung up, and a statement and a reminder by email before Pacely rings anyone about an overdue invoice.
Each team can have its own address.
Those are the platforms it is running on or set up for. If your site is built somewhere else, or built by hand, it will almost certainly work there too — ask us and we will tell you straight.
If chasing invoices is eating your evenings, we would like to hear from you.
