For owner-run businesses
You are on a job, not at a desk. Pacely picks up the enquiry you would have missed, and rings the customer whose invoice you have been meaning to chase for three weeks.
Built in Ireland · Calls disclosed and recorded · Your rules, your hours
Working with
Spreadsheets today · Accounting and payments in progress
Works with, or is being connected to: Excel, CSV, Google Sheets, Xero, Sage, QuickBooks, Stripe.
08:40 · On site
Someone wants a quote. It rings four times, goes to voicemail, and they try the next name on the list instead. You never find out it happened.
What happens now
On the second ring, in a normal voice, and it has a real conversation rather than taking a message. It gets the name, the number, and what the job actually is.
When you get down off the roof
“Michael Byrne, 087 … , wants a price on twelve metres of fascia. Happy to be called back this evening.”
Waiting on your phone, instead of a missed call you never knew about.
Every call that rings out is a quote somebody else is giving.
And every invoice nobody chased is money you have already earned, sitting in someone else’s account.
14:20 · The overdue list
Chasing money is nobody's favourite job, so it slides to the end of the week, and then to the end of the next one. Pacely just works down the list.
14:22 · The call
No hold music, no portal, no letter. It states the invoice and the amount, waits for a real answer, and turns that answer into something you can act on before it hangs up.
Under the hood
Five steps, none of which you have to think about after the first upload.
A spreadsheet of overdue accounts, or later a connection to Xero, Sage or QuickBooks. Who owes what, and since when.
Which invoices are worth chasing today, who has already promised to pay, and who has asked not to be called at all.
A real phone call. It asks for the right person by name, states the invoice and the amount, and listens to the answer.
A promise with a date, a dispute, a wrong number, or a payment taken there and then. Written down the moment the call ends.
What was said, what was agreed, what came in, and the handful of accounts that genuinely need you.
17:50 · Back at the van
Four numbers at the top: calls answered, leads caught, money chased, money recovered. Underneath, the handful of accounts that genuinely need a person.
Calls answered
38
Leads caught
11
Money chased
€8,240
Money recovered
€5,110
Harbour Joinery
€640 · 23 days past due
Kestrel Plant Hire
€2,150 · 61 days past due
Ardagh Interiors
€430 · 12 days past due
The recording, the transcript and a one-line summary of what was agreed.
What is owed in thirty, sixty and ninety days, so you know how bad the book is.
Disputes and anything the agent handed back, rather than a list of everything.
Open an account and ring it there and then, without waiting for the schedule.
The rules
An agent that invents an amount, or says something you would never say, costs you a customer. These are the rules Pacely works inside, and most of them are yours to set.
If it cannot confirm the invoice, it says so and hands the account to a person rather than guessing at a figure.
Nothing about the debt is said until it knows who it is speaking to. A message left with someone else mentions no amounts.
Mark a customer do-not-call and they are skipped entirely, on every invoice, until you say otherwise.
The only sentence it may say about consequences is one you have written, describing something you genuinely do. Left blank, it says nothing.
It calls inside the hours you set, and no more often than you allow, counted per customer rather than per invoice.
The recording and the full transcript, disclosed at the start of the call, and available to you afterwards.
Where your invoices come from
You do not have to change how you keep your accounts. Whatever the overdue list lives in, it goes in one end — and a phone call, a payment and an updated book come out the other.
It rings the customer, asks for a date, and writes down what was said.
Sent by text during the call, for the ones who will pay there and then.
Updated the moment the call ends, so the list is right when you look.
Spreadsheets work today. The direct connections to Xero, Sage, QuickBooks and Stripe are being built now — we would rather say so than let you find out after you sign up.
If chasing invoices is eating your evenings, we would like to hear from you.
