Industries · Catering & hospitality supplies
A kitchen that rings you is usually in a hurry.
Hospitality orders late, changes its mind and needs it tomorrow. The supplier who answers is the one who gets it, and the phone does not stop at five.
What your phone rings about
- “Our fryer is down — have you got the part?”
- “I need those plates before the weekend, is that possible?”
- “What is the lead time on that unit?”
- “Can you send me a quote for the full kit-out?”
Ava · inbound
What she does with them
- Answers availability and lead-time questions out of your own answers and shop, and never tells a chef you do not do something on the strength of an empty search.
- Gets a quote into their inbox before the call has ended.
- Marks the urgent ones for a person instead of burying them in a message log.
- Works evenings and weekends, which is when hospitality actually rings.
Sarah · outbound
What she does about the ledger
- Chases the accounts behind the orders, politely first and firmer each unanswered round.
- Works to your calling hours and your limits, never her own judgement.
- Stops the day the money lands.