Industries · Janitorial & hygiene supplies
The orders are small, constant and easy to lose.
Hygiene supply lives on repeat business and thin margins, which makes a missed call expensive twice over — the order goes, and the contract often goes with it.
What your phone rings about
- “We have run out, when is the next delivery?”
- “Can you add two more cases to this month's order?”
- “What is on our contract, exactly?”
- “Can I get a price for a second site?”
Ava · inbound
What she does with them
- Answers the what-is-on-our-contract and when-is-delivery questions from what you have written down.
- Takes changes to an order with the detail your team needs, and emails them to the right desk.
- Quotes a second site there and then rather than promising a callback.
- Answers early mornings and weekends, when a site realising it has run out is most likely to ring.
Sarah · outbound
What she does about the ledger
- Chases contract invoices without anybody having to set aside a morning for it.
- Starts with a statement and a reminder by email — most of it comes back before a phone is picked up.
- Hands you anything disputed rather than arguing with a customer you want to keep.