Industries · Workwear, PPE & safety equipment
Sizing, standards and “how soon”.
Safety supply is a lot of small, specific questions with real compliance behind them. Getting them answered correctly and quickly is most of the job.
What your phone rings about
- “What standard is that rated to?”
- “Have you got it in a bigger size, and when?”
- “We need twenty sets branded up — what would that cost?”
- “Is our order ready for collection?”
Ava · inbound
What she does with them
- Answers from what you have written down, and when a standard or a size is not written down anywhere she takes the details rather than guessing at it.
- Sends quotes for branded and bulk orders while the caller is still on the line.
- Tells a customer where their order is up to, off the number they rang from.
- Covers the early starts and the out-of-hours calls from sites.
Sarah · outbound
What she does about the ledger
- Chases the account customers who order every month and pay when reminded.
- Never invents a figure she cannot confirm against your ledger.
- Every call recorded and transcribed, disclosed at the start.