Industries · Commercial furniture & interiors
Long lead times, longer memories.
Furniture and fit-out enquiries are slow, specified and worth a lot. Losing one to a voicemail is a different order of mistake from losing a box of pens.
What your phone rings about
- “What is the lead time on that finish?”
- “We are fitting out forty desks — can somebody price it?”
- “Is the delivery still on for the date we agreed?”
- “Can you match what we bought last year?”
Ava · inbound
What she does with them
- Answers range, finish and lead-time questions from your own written answers.
- Takes a project enquiry with enough detail to be useful — sites, numbers, dates — and emails it to whoever prices them.
- Sends a quote immediately where the enquiry is simple enough to price.
- Answers out of hours, when a fit-out deadline is being worried about.
Sarah · outbound
What she does about the ledger
- Chases staged and final payments on project work, where the amounts are large and the follow-up is nobody's favourite job.
- Asks for the right person first, and says nothing about the amount to anybody else.
- You write the only sentence she may say about consequences.