Industries · Packaging & shipping supplies
Volume questions, answered at volume.
Packaging customers order the same things forever and ring when something changes. Those calls are short, frequent, and exactly the kind that eat a counter's day.
What your phone rings about
- “Same pallet as last month, can you get it out Friday?”
- “What is the price break at a thousand?”
- “Has my order left yet?”
- “Do you do that in a different size?”
Ava · inbound
What she does with them
- Answers sizes, ranges and delivery questions from your own answers and your online shop.
- Sends the quote straight out, so a price enquiry does not need a callback to become an order.
- Writes every call up for the team with a summary, so nothing depends on somebody remembering it.
- Picks up when the warehouse has gone home.
Sarah · outbound
What she does about the ledger
- Runs through the overdue accounts and gets dates, which on repeat-order books is usually all that is missing.
- Counts her limits per customer, not per invoice, so a big account is not rung five times in a morning.
- Everything she says is kept — recording and transcript.