Industries · Medical, dental & lab supplies
Practices order the same things, and ring when they cannot wait.
Surgeries, clinics and labs run standing orders and then ring the moment something is short. Those calls are short, frequent and come in while your counter is busy with somebody else.
What your phone rings about
- “We are nearly out — when is the next delivery?”
- “Is that the same one we had last time?”
- “What is our price on a case, on our account?”
- “Can you send a quote over for the practice manager?”
Ava · inbound
What she does with them
- Answers range, pack-size and delivery questions out of what you have written down, and never guesses at a specification nobody has recorded.
- Sends the quote to the practice while they are still on the phone.
- Writes every call up against the account it belongs to and emails it to the right desk.
- Answers before surgeries open and after they close, which is when a practice manager has time to ring.
Sarah · outbound
What she does about the ledger
- Chases the account customers who order monthly and pay when reminded.
- Starts with a statement and a reminder by email — a good share comes back before a phone is picked up.
- Never reads out a figure she cannot confirm against your ledger.