“When are the chairs arriving?” Ava knows.

Most of what rings a commercial furniture supplier is a client asking where their order is, when the fitters are coming or what a matching piece would cost. Ava answers those, and your designers keep the walkthroughs and the big projects.

Book a callHow Pacely works
Rossa Accountants, 11:40An order update, answered by Ava
Answered
  1. Picked up on the second ring
  2. “When are the chairs for the new office arriving?”Lorna, Rossa Accountants
  3. Found the order
    24 × task chairsShippedFitting Tuesday
Written up for your team
Order
24 task chairs, new office
Arriving
Tuesday, fitters from 8am
Sent
Update emailed at 11:42
What your phone rings about

Mostly where it is and when it lands.

Incoming call Mon, 08:52
“When are the chairs for the new office arriving?”
Incoming call Tue, 11:20
“Can the fitters come on a Saturday instead?”
Incoming call Wed, 15:47
“Do you have two more of the desks we bought last spring?”
Incoming call Thu, 17:35
“Can you send a quote for the meeting room as well?”
Ava, inbound

What she does with them

  • Answers the order status, lead time and fitting date questions out of what is on each order, so your designers are not pulled away from a client.
  • Sends the quote to their inbox while they are still on the phone, so they are not ringing the next supplier on the list.
  • Writes the call up and emails it to the desk it belongs to, with anything that needs a person marked for one.
  • Keeps doing it at six in the evening, on a Saturday and over Christmas, when the next order would otherwise have gone elsewhere.
On your line day and night, weekends included
Sarah, outbound

What she does about the ledger

  • Works through the accounts that have run past terms and asks for a date, starting by email.
  • Gets firmer every round nobody answers, inside your hours and never off her own judgement.
  • Stops the day it is paid, and hands the account back to you when it is beyond asking.
Inside your hours, and never off her own judgement

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