Ten more hi vis vests should take one phone call.

Most of what rings a workwear supplier is a site manager topping up sizes, chasing an embroidered order or checking a delivery date. Ava answers those, and your team keeps the tenders and the big uniform rollouts.

Book a callHow Pacely works
Reilly Construction, 07:32A reorder, answered by Ava
Answered
  1. Picked up on the second ring
  2. “Ten more hi vis vests, same as last time, mostly large.”Paul, Reilly Construction
  3. Found the last order
    Hi vis vests × 10In stockLogo on file
Written up for your team
Order
10 hi vis vests, 6 L and 4 XL
Deliver to
Reilly Construction yard, tomorrow
Sent
Confirmation emailed at 07:34
What your phone rings about

Mostly sizes, stock and dates.

Incoming call Mon, 08:52
“Ten more hi vis vests, same as last time, mostly large.”
Incoming call Tue, 11:20
“Is our embroidered order finished yet?”
Incoming call Wed, 15:47
“Do you have the S3 boots in a size 11?”
Incoming call Thu, 17:35
“Can you get gloves out to the site in Drogheda tomorrow?”
Ava, inbound

What she does with them

  • Answers the stock, sizing and order status questions out of what you have written down and what is on your online shop.
  • Sends the quote to their inbox while they are still on the phone, so they are not ringing the next supplier on the list.
  • Writes the call up and emails it to the desk it belongs to, with anything that needs a person marked for one.
  • Keeps doing it at six in the evening, on a Saturday and over Christmas, when the order would otherwise have gone elsewhere.
On your line day and night, weekends included
Sarah, outbound

What she does about the ledger

  • Works through the accounts that have run past terms and asks for a date, starting by email.
  • Gets firmer every round nobody answers, inside your hours and never off her own judgement.
  • Stops the day it is paid, and hands the account back to you when it is beyond asking.
Inside your hours, and never off her own judgement

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