The clinic needs gloves by Friday. It does not need to hold.

Most of what rings a medical supplies desk is a practice manager reordering what they always order and checking it lands before they run out. Ava answers those, and your team keeps the calls that need real product knowledge.

Book a callHow Pacely works
Bayview Dental, 08:47A reorder, answered by Ava
Answered
  1. Picked up on the second ring
  2. “Same order of nitrile gloves as last month, medium and large.”Aoife, Bayview Dental
  3. Found the last order
    Nitrile gloves × 10 boxesIn stockAccount price
Written up for your team
Order
10 boxes nitrile gloves, M and L
Deliver to
Bayview Dental, Thursday
Sent
Confirmation emailed at 08:49
What your phone rings about

Mostly the same order, again.

Incoming call Mon, 08:52
“Same order of nitrile gloves as last month, medium and large.”
Incoming call Tue, 11:20
“Will the sterilisation pouches be with us before Friday?”
Incoming call Wed, 15:47
“Do you have the 5ml syringes back in stock yet?”
Incoming call Thu, 17:35
“Can you send the invoice to our head office this time?”
Ava, inbound

What she does with them

  • Answers the stock, delivery and account questions out of what you have written down and what is on your online shop, and leaves anything clinical to your team.
  • Sends the quote to their inbox while they are still on the phone, so they are not ringing the next supplier on the list.
  • Writes the call up and emails it to the desk it belongs to, with anything that needs a person marked for one.
  • Keeps doing it at six in the evening, on a Saturday and over Christmas, when the reorder would otherwise have gone elsewhere.
On your line day and night, weekends included
Sarah, outbound

What she does about the ledger

  • Works through the accounts that have run past terms and asks for a date, starting by email.
  • Gets firmer every round nobody answers, inside your hours and never off her own judgement.
  • Stops the day it is paid, and hands the account back to you when it is beyond asking.
Inside your hours, and never off her own judgement

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