Another two pallets of boxes is not a conversation.

Most of what rings a packaging supplier is a warehouse that already knows the box size, the quantity and the day it needs them. Ava answers those, and your people keep the custom jobs and the new accounts.

Book a callHow Pacely works
Northside Fulfilment, 07:58A reorder, answered by Ava
Answered
  1. Picked up on the second ring
  2. “Same again on the double wall boxes, two pallets.”Kevin, Northside Fulfilment
  3. Found the last order
    Double wall boxes × 2 palletsIn stockNext-day
Written up for your team
Order
2 pallets double wall boxes
Deliver to
Unit 4, Northside, tomorrow
Sent
Confirmation emailed at 08:00
What your phone rings about

Mostly the same box, again.

Incoming call Mon, 08:52
“Same again on the double wall boxes, two pallets.”
Incoming call Tue, 11:20
“Can you get the bubble wrap to us before the weekend?”
Incoming call Wed, 15:47
“What is the price per thousand on the mailer bags?”
Incoming call Thu, 17:35
“Do you do those boxes printed with our logo?”
Ava, inbound

What she does with them

  • Answers the stock, lead time and price per thousand questions out of your price list and what is on your online shop.
  • Sends the quote to their inbox while they are still on the phone, so they are not ringing the next supplier on the list.
  • Writes the call up and emails it to the desk it belongs to, with anything that needs a person marked for one.
  • Keeps doing it at six in the evening, on a Saturday and over Christmas, when the order would otherwise have gone elsewhere.
On your line day and night, weekends included
Sarah, outbound

What she does about the ledger

  • Works through the accounts that have run past terms and asks for a date, starting by email.
  • Gets firmer every round nobody answers, inside your hours and never off her own judgement.
  • Stops the day it is paid, and hands the account back to you when it is beyond asking.
Inside your hours, and never off her own judgement

Want to hear it answer one of those?

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