Nobody should have to ring twice for blue roll.

Most of what rings a hygiene supplier is a facilities manager reordering the cases they had last month and asking when the van is coming. Ava answers those, and your reps keep the site visits and the new contracts.

Book a callHow Pacely works
Riverside Offices, 10:15A reorder, answered by Ava
Answered
  1. Picked up on the second ring
  2. “Same order as last time, and add two cases of blue roll.”Sinéad, Riverside Offices
  3. Found the last order
    Last order + 2 cases blue rollIn stockVan Wednesday
Written up for your team
Order
Repeat order, plus 2 cases blue roll
Deliver to
Riverside Offices, Wednesday
Sent
Confirmation emailed at 10:17
What your phone rings about

Mostly the same cases, again.

Incoming call Mon, 08:52
“Same order as last time, and add two cases of blue roll.”
Incoming call Tue, 11:20
“What day is the van out to us this week?”
Incoming call Wed, 15:47
“Have you a cheaper hand soap than the one we’re on?”
Incoming call Thu, 17:35
“Can you send a quote for the new office as well?”
Ava, inbound

What she does with them

  • Answers the stock, van day and price questions out of what you have written down and what is on your online shop.
  • Sends the quote to their inbox while they are still on the phone, so they are not ringing the next supplier on the list.
  • Writes the call up and emails it to the desk it belongs to, with anything that needs a person marked for one.
  • Keeps doing it at six in the evening, on a Saturday and over Christmas, when the reorder would otherwise have gone elsewhere.
On your line day and night, weekends included
Sarah, outbound

What she does about the ledger

  • Works through the accounts that have run past terms and asks for a date, starting by email.
  • Gets firmer every round nobody answers, inside your hours and never off her own judgement.
  • Stops the day it is paid, and hands the account back to you when it is beyond asking.
Inside your hours, and never off her own judgement

Want to hear it answer one of those?

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