The line is down. The parts call cannot wait for Monday.

Most of what rings an industrial supplier is a maintenance team that knows the part number and needs to know it is on the shelf. Ava answers those at any hour, and your counter keeps the technical questions.

Book a callHow Pacely works
Boyne Foods, 21:15A parts call, answered by Ava
Answered
  1. Picked up on the second ring
  2. “Have you a 6205 bearing on the shelf?”Kevin, Boyne Foods
  3. Checked the shelf
    6205 bearing × 4In stockAfter hours
Written up for your team
Order
4 × 6205 bearings
Ready
At the counter, 7am tomorrow
Sent
Confirmation emailed at 21:16
What your phone rings about

Mostly a part number and a question.

Incoming call Mon, 08:52
“Have you a 6205 bearing on the shelf?”
Incoming call Tue, 11:20
“Can you get two of those belts out to us today?”
Incoming call Wed, 15:47
“What is our price on the cutting discs, on account?”
Incoming call Thu, 17:35
“Is the order from Tuesday on the van yet?”
Ava, inbound

What she does with them

  • Answers the stock, part number and order status questions out of what you have written down and what is on your online shop.
  • Sends the quote to their inbox while they are still on the phone, so they are not ringing the next supplier on the list.
  • Writes the call up and emails it to the desk it belongs to, with anything that needs a person marked for one.
  • Keeps doing it at six in the evening, on a Saturday and over Christmas, when the order would otherwise have gone elsewhere.
On your line day and night, weekends included
Sarah, outbound

What she does about the ledger

  • Works through the accounts that have run past terms and asks for a date, starting by email.
  • Gets firmer every round nobody answers, inside your hours and never off her own judgement.
  • Stops the day it is paid, and hands the account back to you when it is beyond asking.
Inside your hours, and never off her own judgement

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