Ava, inbound
What she does with them
- Answers the stock, order and repair status questions out of what is on your system, so nobody leaves the bench to look it up.
- Sends the quote to their inbox while they are still on the phone, so they are not ringing the next supplier on the list.
- Writes the call up and emails it to the desk it belongs to, with anything that needs a person marked for one.
- Keeps doing it at six in the evening, on a Saturday and over Christmas, when the order would otherwise have gone elsewhere.
On your line day and night, weekends included